Both sheltered and supported housing schemes have a round the clock alarm system meaning someone is also available if you need help.
This service is run by the housing service in partnership with the Lifeline and responder service.
How it works
- You’ll raise the alarm through an alarm base unit or pendant if you feel unwell, have fallen or need other emergency help
- An operator responds within seconds through a loudspeaker in your home.
- They’ll discuss the situation with you (if possible) and take appropriate action to make sure you get the help you need.
Alarm service cost
As a resident of a sheltered or supported property, you’ll automatically be signed up to the standard level of this service, and the standard cost will be included in your rent. If you receive housing benefit, the cost of this alarm service will also be covered.
When you move into your new home, our team will visit you to carry out a personal assessment and check that the standard plan meets your needs.
Your service may be upgraded with other services or equipment at extra cost.